Please use the following link to access our complete listing of charges. This is in response to a new Medicare regulation effective January 1, 2019.
We Now Offer Secure Online Statement Access
To View Your Bill Online or Make a Payment – CLICK HERE
Houlton Regional Hospital (HRH) is here to assist you in answering billing and insurance questions. We have customer service available to you in our Patient Financial Services department Monday to Friday from 8:00 a.m. to 4:30 p.m. To better assist you, please use the following phone numbers based on the type of insurance coverage you have:
- Commercial and Worker’s Comp (207) 521-2134 – note that this would include plans like Aetna, and Harvard Pilgrim
- Blue Cross/ Anthem (207) 521-2181
- Self Pay (Uninsured) and Financial Assistance (207) 521-2282
- HRH Employees, CIGNA, Community Health (207) 521-2227
- Medicare (Last Name A-L) (207) 521-2256
- Medicare (Last Name M-Z) (207) 521-2170
- MaineCare and Veterans Plans (207) 521-2654
- Lifeline (207) 521-2627
Please use the following link to access our Billing and Collection Policies.
We are also able to help you with questions or applying for our Financial Assistance programs. Information can be found using the links below, calling (207) 521-2619, or asking at any HRH Registration location or the HRH Cashier’s Office.
- Plain Language Summary of Assistance Programs
- Financial Assistance Application
- Availability of Free Care
- Free Care Income Guidelines
- Financial Assistance Policy
- Sliding Fee Scale for those who cannot pay.
- Provider Listing
There is still a payment drop off slot at the old cashier window.
For in-person payments, questions on account balances, payment arrangements, or Financial Assistance, patients may see the Patient Financial Counselor (door #7 located next to Medical Records) between the hours of 8:30-4:00.
Payments can also be made over the phone, by mail, or online bill pay.